Are these official releases?
Yes. All of our releases are officially licensed, ensuring that all fees and royalties are paid to the rightful owners. We do not condone bootlegging or counterfeiting in any way.
Can you tell me how limited XXX release is? I want to flip some copies on eBay/Discogs...
Unless a number is specified on the product page, then please assume that we have chosen not to advertise the quantity at this time. This is for many reasons, not least to discourage re-sellers. We want to ensure that everyone gets a fair opportunity to buy our records, but at the same time, we understand that scarcity is important to some people. It is for this reason that we offer different editions of each release. Our 'limited editions' will never be repressed - once they've sold out, they're gone forever. However, we may repress the other editions when necessary to meet demand.
Further to the above, can I buy multiple copies of XXX release?
Unless it says otherwise on the individual product page, then of course you can. In fact, please do!
Which edition should I buy?
That depends entirely on your personal preferences. We usually offer three editions - a 'limited edition' (featuring a special vinyl effect), a colour edition and a black edition. Generally speaking, if you value audio quality above all else, then the black edition is the choice for you. The sound quality of the 'limited edition' may suffer marginally in comparison (i.e: there MAY be a very slight increase in surface noise). It will, however, look the most visually impressive. The colour edition will usually sit somewhere between the two, but the difference will most likely be negligible. Please remember that vinyl manufacturing is not an exact science; it's a mechanical process involving many variables along the way. Vinyl colouring is only a minor part of the process; the source material and mastering are far more important factors, so these will always be our priority.
Do I need to buy the 'limited edition' to get the extra goodies?
No. All of our editions include exactly the same additional materials (lithographic prints, posters etc), whether it be the 'limited edition' version, the colour or the black. The ONLY tangible difference between them is the vinyl colour.
Why don't you release picture discs?
Because records are for listening to.
Who masters the audio for your releases?
We are fortunate enough to have two in-house audio engineers and our own custom-made studio here in London, so we usually capture and master the audio ourselves. This is decided on a case-by-case basis, depending on the source material and type of audio. On other occasions we outsource the work to other professional mastering engineers. All of our releases are carefully mastered for the vinyl format.
What's the best way to find out about your new releases?
Do you offer digital downloads with your releases?
At this time only Sonic Mania, Metal Slug and Okami include a download code. Unfortunately, all other releases do not. This is purely due to legal restrictions.
Do all of your releases come in shrink wrap? Also, how can I tell which edition is which without opening them?
The majority of copies are sealed in shrink wrap, however sometimes they are packaged in resealable polypropylene sleeves instead. This applies to every release, so while a "sealed copy" is likely, it is by no means guaranteed. All editions of the same release are indistinguishable from one another unless you open them. If you would like us to label them, then please email us with your order number and we'll sort something out. Although we do recommend that you open and play them!
What speed are your records?
All of our releases play at 33.3rpm, unless otherwise stated on the labels (for example, Super Hang-On, Panzer Dragoon, The Revenge of Shinobi, Gunstar Heroes, Altered Beast and After Burner II all play at 45rpm).
My friend, who has a full health bar, just ate the apple that I desperately needed. What should I do?
I would seriously reconsider your choice of Streets of Rage partner. And your friendship as a whole.
What payment methods do you accept?
Most credit and debit cards including Visa, Mastercard and American Express. Please note that we do NOT accept Paypal.
Are my card details safe on your site?
Absolutely. All card payments are processed using Stripe and are therefore very secure. For more details, please view our Security page.
Do you do pre-orders?
Sometimes we take pre-orders for our releases (but not all the time). In these instances, the product is always in full production BEFORE we take anyone's money. We do not use pre-orders to fund releases. The expected shipping date will be clearly displayed on the product page and is usually no longer than 4-5 weeks, but is often far shorter.
When will my card be charged?
Your card will be charged in full at the time of order. This also applies to pre-orders.
How long will it take for my order to ship?
Unless otherwise stated on the product page, all orders usually ship within 1 week. Pre-order items are excluded from this, of course.
It says there are no shipping options for my destination. What's going on?
This happens when the number of items you're trying to order exceeds the maximum weight we can ship in one package. Please place two separate orders instead.
Can I change my shipping address after ordering?
You will need to email us. Please be aware that changing an address in your customer account will only affect FUTURE orders - it will have no effect on existing ones. Please ask us to do this for you.
Can I amend an order I've already made? Can I add/remove an item?
No, unfortunately our shopping cart system doesn't allow for this.
Why do I have to enter my phone number during checkout?
Your phone number is important in case your local postal service has any problems finding your address. For certain 'high risk' countries (France, Italy, Brazil, Portugal, among others) we may include your phone number on your parcel. This helps to ensure it gets delivered promptly and without any fuss. In addition, we reserve the right to do this for any 'high value' parcel to any destination, at our discretion. If you don't want this, then you'll need to email us and opt out (but you'll be doing so at your own risk - we really don't recommend it!). We will NEVER share your number for any other reason.
Where will my order ship from?
All orders ship from London, England.
What kind of mailers do you use?
Really good ones.
How will I know when my order has shipped?
You will receive a shipping confirmation email.
Are your orders tracked?
Yes. All orders are sent using a tracked service, without exception. In most cases, the final delivery will be handled by your local postal service, who may or may not require a signature upon delivery.
Where is my tracking number?
At present, we do not send out tracking numbers automatically. Most people don't need them, however if you do, then please email us and we will be happy to send across your information.
Can you remove the record(s) from the outer sleeve to avoid seam splits during shipping? Also, what's a seam split?
A seam split is a common type of postal damage that occurs when your parcel is shaken during transit. The vinyl itself moves around and eventually pushes through the outer sleeve, causing a tear (usually along the top edge). The only way to completely avoid this is to remove the record from the outer sleeve prior to packing. If you would like us to do this, then please email us and we will be happy to oblige.
My records have manufacturing faults. What should I do?
Please email us and of course we will make it right.
How long do I have to report a faulty record?
All manufacturing faults must be reported within 2 weeks of receipt, otherwise we cannot replace or refund them. So no, you can't keep your copy sealed in shrink wrap, then open it a year later and ask for a replacement!
What kind of faults can I claim on?
Anything that adversely affects the playback, which is NOT being caused by your equipment. You will need to email us and discuss the issue. For example, a claim on a warped record will not be accepted unless you send a video showing how it affects the sound (as it's unusual for moderate warping/bowling to have any effect). We promise to treat all claims fairly and quickly, but please be aware that sometimes incorrect playback can be caused by YOUR setup (for example, if you're using a cheap "suitcase style" turntable such as a Crosley or Ion).
The record sleeve was damaged in the post. Can I get a replacement?
When they leave us, your record(s) will be in mint condition and packaged very carefully. Hopefully they will arrive safely. Postal damage is rare, but it does happen sometimes, so please be aware of this before placing an order. If your sleeve suffers some minor damage (corner bumps etc), then feel free to email us and, providing we have spare sleeves available (we usually do!), we will happily include one with your next order. Please be aware that depending on the overall weight of your parcel, we may request a small additional shipping fee (but only if the spare parts push your parcel into a higher weight band).
How many records can you ship in one order?
It depends on which items you're ordering, as certain items weigh more than others. Generally speaking though, the maximum number we can ship in one package is FOUR records (with each double LP counting as TWO). If you wish to order more than this, you will need to place two separate orders. This applies to all countries.
What about customs/import charges?
For international orders, please be aware that you will be responsible for any customs/import charges incurred by your package.
How long will shipping take to my country?
Generally it takes 2-3 days for UK, 1 week for Europe and up to 2 weeks for USA. Please remember that some of our products are sold as pre-orders, so they will not ship until after the expected release date. This will be indicated on the individual product page.
I live in the US and it's been a couple of days. My package should be here, right?
It can take up to 2 weeks for UK parcels to arrive in the US. Please be patient, it will get there soon!
My order still hasn't arrived. What should I do?
Please wait until a reasonable amount of time has passed (say, around 1 week for Europe, 2 weeks for the US/RoW) and then get in touch. We'll help in whatever way we can.
I have pre-ordered two separate releases. Will they ship together?
Your order will NOT ship until all items have arrived from the manufacturer. If you wish to receive each item as soon as possible, then please place separate orders.
I've moved house and have mail forwarding set up. Will my parcel arrive okay?
Probably not. In our experience, postal services often don't bother forwarding international parcels to new addresses. This applies in particular to the US. It is MUCH safer to email us and have your shipping address changed. If your postal service fails to forward your parcel to your new address, then it will be returned to us and you'll be responsible for the cost of reshipping it.
My order was returned to you. What are my options?
If, for ANY reason, your parcel is returned to us (due to an incorrect shipping address, or you failed to collect it from the Post Office etc), then of course we will be happy to resend it. However, please be aware that you will have to cover the costs of re-shipping it.
My country is not listed during the checkout. What should I do?
Please email us.